Let’s start something great together.

With a genuine 24/7 service and many years of experience in supporting our customers, ACE Answering Service has become the go-to service for messaging, medical, order entry services and facility management industries, in particular where equipment, systems or utilities require prompt repairs to avoid damaging downtime.

ACE is interested in supporting you and your business. Please fill out your details below and we will respond shortly with a priced proposal.

 

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What types of services will you be interested in?

ACE Reception

Learn more about ACE Reception messaging service

ACE Reception is ideal for all business types from small to large, requiring a receptionist to take messages, emails, SMS or transfer calls. Utilise us full-time, part-time, as an overflow line, or whenever your front desk reception is unavailable.

Please outline the scope of work you would like us to do on your behalf in the comment section below, for example inbound and email out, inbound and/or email and SMS, or transferring calls.

ACE Medical

Learn more about ACE Medical supports doctors 24x7

Our ACE Medical receptionists support a large range of medical disciplines, including osteopaths, chiropractors, surgeons and paediatricians. Services range from messaging including appointment bookings, referral processing and documentation administration. Our experienced receptionists are able to use a range of medical appointment schedules and will also use a range of Excel spreadsheets to track actions taken.

Please outline the scope of work you would like us to do on your behalf in the comment section below, including name of your appointment booking system, if applicable.

ACE Order Entry

Learn more about ACE Order Entry Service for commercial product ordering

Our ACE Order Entry receptionists are quick, accurate and are experienced in range of business to business product ordering. We specialise in industries such as vegetable, food, cleaning and technology products. The order is received immediately following the close of the call.

Please outline the scope of work you would like us to do on your behalf in the comment section below, including intended product type, as well as your CRM name, if applicable.

ACE Dispatch

Learn more about how ACE dispatches services 24x7

ACE Dispatch/Response service can be provided 24x7 or after-hours. We support a large range of facility management organisations, including, contractors, trades and IT support services. In addition, we action inbound emergency emails around the clock and will use ACE Dispatch forms, which are developed for specific requirements. Alternatively, we can use a customer online portal or CRM to record actions.

Please outline the scope of work you would like us to do on your behalf in the comment section below.

ACE Dairy

Learn more about ACE Dairy product complaints & query line

Through ACE Dairy, we handle both consumer and commercial complaints and queries nationwide. Having 20 years experience working with the dairy industry, we have a good knowledge of product ranges, and are experienced in handling and entering complaints or queries into the customer's CRM, or into ACE designed forms.

Please outline the scope of work you would like us to do on your behalf in the comment section below, including name of your CRM, if applicable.

ACE Transport

Learn more about ACE Transport Logistics Support

Through ACE Transport/Waste Management, we offer 24x7 or after-hours call handling for all forms of transport logistics, including petrol station refuelling, heavy vehicle roadside inspections, roadside driver inspection reports, breakdowns, social and liquid waste reporting and call-outs.

Please outline the scope of work you would like us to do on your behalf in the comment section below.

Please add further information about the intended scope of work and how ACE can help you (for example, the estimated number of calls you would expect on a daily basis) and we will email you a proposal as soon as possible.

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If you wish to discuss any elements of the proposed service, please don't hesitate to give us a call on 1800 223 243 or 03 8587 7000.