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Healthcare & Medical Answering Services

As a medical provider, your main priority is to look after your patients. At Ace Answering, we provide a number of Healthcare and Medical answering services that help take away the stress of constant calls and appointment bookings, so you can focus on your main passion, treating your patients.

Online appointments and medical administration services

We can seamlessly act as your receptionist and can support your in-house reception as a medical office answering service. Our staff will be trained to answer typical questions about your organisation, action emails or SMS to your clients and/or staff, make your appointments and if needed, can provide full administration duties.

We are proficient in working in a busy medical environment, and are experienced in working with numerous booking systems and organising appointments for many doctors in various locations.

As well as providing an appointment service, we can offer referral administration, which includes obtaining missing information, appointment confirmations and reminders, and working closely with affiliates and medical billing partners.

Medical receptionist discussing with female doctor

Hi Emma. This is a courtesy reminder for your appointment tomorrow at 9:30am.

If you need to make a change to your appointment, please call us by 5:00pm today.

Appointment scheduling made easier

We can either use your online (approved) booking system or we can offer our Wizbookings system, which is easy for you and your staff to use. The Wizbookings system holds both a private patient notes field and patient questioner prompt field, which can be tailored to your needs. The booking system auto-generates SMS reminders to your patients the day before their appointment and can create either email or SMS reminders directly to the practitioner.

Testimonial

Osteopath pointing to a spinal skeleton as an elderly woman watches
Male osteopath working on a client
Female osteopath helping a patient stretch

“Having an answering facility that allows 24 hours per day seven days a week means no missed calls and hence better management of my clinic.”

Dr Richard Knaap Bodyunity Osteopathic Medicine

Who we work with

N

Counsellors

N

Medical Doctors and Specialists

N

Podiatrists

N

Dentists

N

Medical equipment services

N

Osteopaths

N

Physiotherapists

N

Acupuncturists

N

Naturopaths

N

Chiropractors

N

Massuers

We partner with

Medical Billing Experts provide outsourced medical billing across Australia and help specialists and surgeons increase their income by an average of 27%. Learn more.

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